At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in
Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague,
you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn
skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek
colleagues who share our commitment.
About the Role
As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming &
guiding customers through your store to actively sell our products and providing customers with
support & guidance. You’ll use your fashion and product knowledge to provide our customers
with all the relevant information they need for the best experience. You’ll also work on garment
refill & care, presentation and contribute to a clean and tidy sales floor and back of house,
working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the
following responsibilities*
Customer Sales & Profit
• Provide excellent customer service: welcoming & guiding customers through the store &
OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability
initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store
management team
Fashion & Trend Awareness
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products,
competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
Team & Development
• Retain and share your service, fashion and store operations knowledge and skills with
colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participtate in relevant available Onboarding, introduction processes & trainings and
courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
• Complete full garment cycle from unpacking and refill to steaming and ensure good
garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise
displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech
services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&M guidelines and legal requirements applicable to role and
responsibilities
Who You Are
• As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive,
and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you
can apply to your role
• Experience working with customer service in fashion, retail or other service-related
industries
Why You’ll Love Working at H&M
• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age,
religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values
that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and
networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and
aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits
inclusive of health insurance, wellness and family support programs, company match
401k, paid leave programs, and paid time off, including a community day to serve your
local community
• You’ll be able to express your personal style with our employee discount at H&M, &
Other Stories, and COS
Compensation: starting $11.75 (or higher based on retail clothing experience)
This job posting highlights the most critical responsibilities and requirements of the job and is
not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the
company’s discretion.
*H&M, in good faith, has assessed this posted range of compensation as the accurate range for
this role and location at the time of this posting. H&M may ultimately pay more or less than the
posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: To be determined by Compensation
Pay Status: To be determined by Compensation
We are committed to providing reasonable accommodations for applicants with disabilities. If you
require assistance or accommodation during the application or interview process, please contact us
at https://hm.ethicspoint.com, and use Ask a Question.
Apply OnlineFashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague,
you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn
skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek
colleagues who share our commitment.
About the Role
As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming &
guiding customers through your store to actively sell our products and providing customers with
support & guidance. You’ll use your fashion and product knowledge to provide our customers
with all the relevant information they need for the best experience. You’ll also work on garment
refill & care, presentation and contribute to a clean and tidy sales floor and back of house,
working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the
following responsibilities*
Customer Sales & Profit
• Provide excellent customer service: welcoming & guiding customers through the store &
OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability
initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store
management team
Fashion & Trend Awareness
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products,
competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
Team & Development
• Retain and share your service, fashion and store operations knowledge and skills with
colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participtate in relevant available Onboarding, introduction processes & trainings and
courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
• Complete full garment cycle from unpacking and refill to steaming and ensure good
garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise
displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech
services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&M guidelines and legal requirements applicable to role and
responsibilities
Who You Are
• As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive,
and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you
can apply to your role
• Experience working with customer service in fashion, retail or other service-related
industries
Why You’ll Love Working at H&M
• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age,
religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values
that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and
networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and
aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits
inclusive of health insurance, wellness and family support programs, company match
401k, paid leave programs, and paid time off, including a community day to serve your
local community
• You’ll be able to express your personal style with our employee discount at H&M, &
Other Stories, and COS
Compensation: starting $11.75 (or higher based on retail clothing experience)
This job posting highlights the most critical responsibilities and requirements of the job and is
not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the
company’s discretion.
*H&M, in good faith, has assessed this posted range of compensation as the accurate range for
this role and location at the time of this posting. H&M may ultimately pay more or less than the
posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: To be determined by Compensation
Pay Status: To be determined by Compensation
We are committed to providing reasonable accommodations for applicants with disabilities. If you
require assistance or accommodation during the application or interview process, please contact us
at https://hm.ethicspoint.com, and use Ask a Question.
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